How does the order process work?
Once you have selected the product(s) you want, then you simply enter the quantity you want in the box next to the desired product. The next step is to "add" the product to your shopping cart. To do this simply hit the "add to Order" button that lays off to the side. The next screen you will see will be a confirmation page telling you an item has been added to your cart. At this point you will/can either continue searching for new products to order or you can hit the "Check out" link to continue the ordering process. Once you hit the "Check Out" link you can either "modify" your order or "delete" an item from your order. Once you are happy with you items ordered you select the appropriate payment type and hit the "Finalize button" to process your information.

How do I place an order by Money Order or Mail?
You can order products from our catalog and pay by money order if you would like. First, select the Phone/Fax option during Checkout, then you must email us with the products that you want. We will confirm the shipping and applicable tax (if necessary) and email it back to you. Then you get a money order complete with shipping information, and send it to:

Sugar Shack Records Ltd
PO Box 73
Fishponds
Bristol
BS16 7EZ 
United Kingdom

We are sorry, but we can't accept personal cheques at this time.

Does SugarShackRecords.co.uk charge VAT tax?
We do not charge VAT tax.

Can people outside of the UK shop at SugarShackRecords.co.uk?
Anyone who can access our site is invited to shop at SugarShackRecords.co.uk. If you have friends or relatives who live overseas, shopping at our Web Site can save them time, money and the inconvenience of shipping a package internationally. However, all international customers can order from SugarShackRecords.co.uk but, will be charged a higher shipping rate according to international rates. We advise international customer to first email for shipping before items are ordered. This is to clear up any confusion about shipping once your bill has been received.

How do your prices compare to retail stores or other on-line sites?
We strive to bring you the most competitive prices around and believe all customers deserve the best prices we can find for high quality products. The Internet allows us to operate with a much lower overhead than retail stores and we like to pass this on to all SugarShackRecords.co.uk customers.

What about Privacy concerning the internet and my information?
At SugarShackRecords.co.uk, we realize that you trust us with valuable information. You can be assured that we would never violate that trust by giving your personal information to a third party. Your e-mail address will never be sold to a mailing list, or anyone else. No information you give us will be used in any way without your consent. No unauthorized email will be sent to you from us, such as mailing list. Click here for our full Privacy Policy Statement.

How do I contact you?
To contact us at anytime 24 hours a day, simply email: info@sugarshackrecords.co.uk and we will return you inquiry as soon as possible. Another way to contact us is through "snail" mail at:

Sugar Shack Records Ltd
PO Box 73
Fishponds
Bristol
BS16 7EZ 
United Kingdom